Frequently Asked Questions
Got a question for us? Filter and search our FAQs below.
What payment methods can I use?
For trade customers, the usual assortment of payment methods is available. Payment for samples can be made by credit card.
Do you offer credit?
Credit accounts will be considered on an individual basis.
What is your insurance policy?
We have standard insurance covering all eventualities. Details can be provided on request.
What is the process for ordering samples?
To order samples, please speak to your account manager, or to our sales team. We will assess your requirements and send our samples to you as quickly as possible.
What are your minimum production runs?
Minimum production runs vary by product and requirement for ancillaries. Please contact your account manager or our sales team for further information.
What are your opening hours?
Our office opening hours are 9am - 5pm, Monday to Friday, excluding UK National Holidays.
Our warehouse opening times for pre-booked deliveries and collections are:
- Flitwick (UK) warehouse: Monday - Thursday: 8am - 4pm; Friday: 8am - 12am
- Sandy (UK) warehouse: Monday - Friday: 7am – 4pm
Please contact us for the opening hours of other warehousing sites.
Can I collect my order?
Our usual practice is to supply end users through our network of distributors and wholesalers. Some of our distributors and customers arrange collection from our warehouse sites.
How can I compost your packaging?
Our compostable food packaging is made from materials that are certified to the EN 13432 standard for industrial composting.
Household and on-street collections of compostable packaging are limited. However, there are a range of on-site solutions and take-back schemes that are available to our customers.
Compostable solutions have an important role to play, particularly for helping to capture more food waste and divert it from landfill. We are currently working with partners throughout the UK, the EU, and the rest of the world to set up on-site closed-loop composting solutions.
Talk to us more about our compostable food packaging and on-site composting solutions.
What happens when packaging is composted?
Our compostable food packaging can be composted along with food waste in industrial composting facilities or on-site bioprocessors. When our products are collected for industrial composting, they are usually be sent for anaerobic digestion or in vessel composting where the temperature and processes can be controlled and monitored.
Through these processes, compostable packaging breaks down, along with food waste, into a nutrient rich substrate, digestate or compost.
We also work with partners across the world that manufacture bioprocessors. Our compostable food packaging can be digested in these bioprocessors alongside food waste, allowing packaging and food to be processed together on-site.
What are the guidelines for compostable packaging in the UK?
The criteria for the industrial compostability of packaging are set out in the European standard EN 13432. This requires materials to disintegrate after twelve weeks and completely degrade after six months.